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Frequently Asked Questions

Continuing Education & Workforce Development

Thank you for your interest in Continuing Education and Workforce Development (CEWD) at Frederick Community College. We deliver affordable and convenient workforce training and lifelong educational programs throughout the year.  

With s
tudent safety and success remaining our top priority during this time, w
e continue to follow the recommendations outlined by the State of Maryland and the Frederick County Health Department to ensure the health and safety of our College community.


A Message to Our Students

Beginning Monday, July 6, FCC will move to Stage 1 of the Frederick Community College Roadmap to Resilience and Recovery plan.  As we continue to develop ways to safely and thoughtfully offer a few in-person instructional experiences, we tried to anticipate questions and provide answers about what to expect should you register for a class that meets on Main Campus or at the Monroe Center. Visit our COVID-19 information page >>



General Learning FAQs

Profile Account
Do I have to set up an account to register?
How do I set up an account?
How do I update my profile or change my address?
Can I set up a household account?
What if I forget my username or password?

Registration

How does this website work?
How do I register for a class?
When will I receive a confirmation after registering for a class?
When does registration open?
To enroll, may I register online and then pay in person at FCC?
What are accepted forms of payment at FCC?

Attending Class
What happens if I need to drop out of my class?
What is the College refund policy?
How do I access online courses?
What are the technical requirements for online courses?
Where do I go to attend class?
Is there a maximum or minimum number of students per class?
How do I find out if the College is closed outside of normal operating hours?
What happens if my class starts during a College delay?


General Information
What are the differences between Continuing Education and Credit courses?
How do I submit a request to receive a schedule by mail?
What is your privacy policy?


How does this website work?
This website is designed especially for continuing education workforce development students. It provides you with convenient 24/7 access to browse classes, register for upcoming courses, confirm class information and receive timely course updates.

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Do I have to set up an account to register?
Yes, new students are required to create a student profile account. This online account organizes all your information for you - from course updates and payment history to upcoming class schedules and so much more. In order to accurately maintain your student information, please create and use only one profile, please do not create a new profile. If you need assistance with your account, please contact us at (301) 846-2400 or email CEInfo@Frederick.edu and we’ll be happy to assist you.

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How do I set up an account?
Visit our create a student profile page. Enter a username and password along with contact information (to receive registration confirmations and course updates) and then complete the form to set up your account. For guardians registering younger students, we ask that individual accounts be established for each child.

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How do I update my profile or change my address?
To update an existing account information (address, phone or email), please contact us at (301) 624-2888 or email CERequest@Frederick.edu and we’ll be happy to assist you.

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Can I set up a household account?
Household accounts are not available at this time. Please visit our create a student profile page to set up individual student accounts.

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What if I forget my username or password?
If you forgot your password, visit the Sign In page and click “Forgot your password” to request a password reset. The reset link will be emailed to the address on file for your account. If you forgot your username, please contact us at (301) 624-2888
or email CEInfo@Frederick.edu for assistance.
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How do I register for a class?

1. Begin by signing in or setting up a new student account.
2. Browse courses, click on a subcategory and then on a class title for details.
3. To register, click the grey "Add to
Cart" option is just under the title.
4. Continue to add classes to your cart or click the grey "View Cart" button on the right to proceed to the Shopping Cart page.
5. Be sure to agree to the Refund Policy and click the grey "Checkout" box (at the bottom of the page) to submit payment and complete your registration.

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When will I receive a confirmation after registering for a class?
When registering online, an email confirmation will be sent to your email in-box as soon as you have completed your enrollment transaction. (Check your spam folder if it doesn’t appear within a few minutes.) When registering in person (in
the CEWD Registration Office), confirmation is provided upon receipt of payment in full.
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When does registration open?
Online registration is always open! Visit us often as new classes and courses are continually added to our offerings - browse classes to see what's available. Printed schedules are distributed via US Mail and are available on campus and in the CEWD Registration Office. To receive a current copy of our schedule via US Mail, please complete our online request form.
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To enroll, may I register online and then pay in person at FCC?
To enroll in an FCC Continuing Education or Workforce Development class, registration and payment in full must be provided together in one transaction. To register online, begin by browsing and selecting classes. To register in person, complete a Registration Form and visit us on campus during business hours in the CEWD Registration Office in the FCC Student Center (H105)
.
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What are the accepted forms of payment at FCC?
FCC accepts Visa, MasterCard, Discover, American Express and debit card payments online at our online registration system. To pay by cash, check or money order, complete a Registration Form and visit us on campus in the CEWD Registration Office in the Student Center (H105).

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What happens if need to drop out of my class?
Students may officially withdraw from a class by completing the drop section of a Drop/Transfer Form
and submitting the form (or a signed written request) via email to CERequest@frederick.edu or provided to staff on campus in the CEWD Registration Office (Student Center-H105).

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What is the College refund policy?

If a course is canceled by the College, 100% of applicable tuition and fees will be refunded to students or students may choose to have their funds transferred to an alternate class. Applicable refunds (see below for eligibility requirements) for tuition and fess paid by credit and debit card are refunded directly to the credit or debit card account on file. If payment was made via cash, check or a money order, a check will be mailed to the student's address on file within 10 to 14 business days from the class drop date.

Continuing Education Courses - Two or More Business Days Prior to Start of Class
• Students may receive a refund, or choose to transfer funds to be applied toward an alternative class, by completing the drop section of a Drop/Transfer Form (or via a signed written request). The form or request must be submitted (via email to CERequest@frederick.edu or provided to staff on campus in the CEWD Registration Office located in Jefferson Hall (J113) two or more business days prior to the start of the class.
• Exceptions include Kids and Teens on Campus classes which require notice by the Monday prior to the class start date as well as those courses with specific refund periods as stated in individual class descriptions.

Continuing Education Courses - Less than Two Business Days Prior to the Start of Class
• Requests for refunds or payment transfers must be sent in writing to the Associate President of Continuing Education & Workforce Development, and accompanied by documentation supporting the student’s request including notices originating from medical providers, employers, child care providers, or otherwise to validate extenuating circumstances.
• The College reserves the right to approve or disapprove full or partial refund requests submitted less than two or more business days before the start of a class. Students will be withdrawn from classes for which such a request is approved.

Academic Co-Listed Courses
• Classes co-listed within academic credit programs are subject to academic refund policies and procedures as noted in academic schedules.
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How do I access online classes?
Upon completion of the class registration process via this website, two emails will be sent to you immediately to confirm registration and receipt of payment. An additional communication will arrive to you (up to 48 hours prior to your class) containing information on how to access the online classroom.

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What are the technical requirements for online courses?
Technical requirements for online courses include Internet access on a Microsoft windows-based PC, email and Adobe PDF plug-in as well as use of browsers including Mozilla Firefox, Microsoft Internet Explorer (9.0 or above), Google Chrome and Safari. Additional requirements may include audio software in addition to computer speakers or headphones to listen to audio. Please refer to individual online course descriptions for specific technical requirements.

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Where do I go to attend class?
Continuing Education & Workforce Development classes, courses and training sessions are primarily held at the main campus and The Monroe Center. Please see course descriptions for individual class locations.


Frederick Community College
7932 Opossumtown Pike • Frederick, MD 21702 • (301) 846-2400

Directions & Maps

The Monroe Center
200 Monroe Avenue • Frederick, MD 21701 • (240) 629-7903
Directions & Maps

Is there a maximum or minimum number of students per class?
Yes. Each class has a maximum and minimum enrollment number. When maximum enrollment is reached, a course is no longer open to additional students. (Popular courses reach maximum enrollment early so register today to reserve your seat!) If a course does not reach minimum enrollment, the course may be cancelled (the decision to cancel is typically made three business days prior to the course start date.)

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How do I find out if the College is closed outside of normal operating hours?

FCC encourages everyone to sign up for our free FCC Alert (www.frederick.edu/fccalert)
service to receive the most accurate announcements of College closings or delays. Announcements of College closings and delays are also be communicated via:
• Comcast Cable – FCC TV Channel 23
FCC website – www.frederick.edu
School’s Out – schoolsout.com
Radio - WFMD (AM 930), WFRE (FM 99), WAFY (FM 103.1), WARX (FM 106.9), WTOP (FM 103.5), and DC101 (FM 101.1)
Television - NEWS4 (Ch. 4), WTTG FOX-5 (Ch. 5), ABC (Ch. 7), News Channel 8, WUSA-TV (Ch. 9), WBAL (Ch. 11), WJZ-TV (Ch. 13), and WHAG-TV (Ch. 25)
Social Media - Twitter (twitter.com/frederickcc) and Facebook (https://facebook.com/frederickcommunitycollege)

Download the FCC Inclement Weather, College Closing and Procedures PDF document to learn more.

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What happens if my class starts during a College delay?
All classes scheduled to begin during a delay are automatically cancelled and rescheduled for a future date. For example, if FCC has an 11 AM delayed opening, all classes set to begin prior to 11 AM are automatically cancelled and rescheduled. Each class participant will be notified by the College with new scheduling information as soon as it becomes available. Download the FCC Inclement Weather, College Closing and Procedures PDF document to learn more.

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What are the differences between Continuing Education and Academic Credit courses?
Continuing Education and Workforce Development (CEWD) programs do not award traditional academic credits. CEWD programs are designed for professional development, targeted job training and rewarding personal enrichment students. An ongoing selection of Continuing Education classes offers valuable educational and workforce training opportunities in a variety of learning environment outside the traditional academic semester schedule. Continuing Education courses include affordable, flexible and rewarding experiences throughout the year.

Academic Credit courses are often taken by students pursuing a degree, a career/technical certificate or transfer opportunities to another college or university. Visit frederick.edu for complete information regarding degree and certificate programs at FCC.

How do I submit a request to receive a schedule by mail?
Please complete our online request form to receive a copy of the current schedule via US Mail.

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What is your privacy policy?
Our Continuing Education and Workforce Development Department is committed to protecting your privacy online. We do not sell, trade or rent your personal information to third parties. The Continuing Education Department may use your personal information collected in your profile to contact you regarding new course information, promotional and event opportunities, new additions to the Continuing Education class offerings or your online experience. FCC does not store your credit card number on this website. Visit frederick.edu for additional details including Copyright Information, Disclaimer, Non-Discrimination Statement and the College student Privacy Policy.

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COVID-19 Learning FAQs

Your safety and success remain our top priority during this time. As we are in active planning for the restart of College operations on Main Campus and the Monroe Center, the following FAQs are directly related to CEWD learning formats in place this summer and fall. Academic FAQs are available at frederick.edu/remotelearning

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Where can I find the most recent College announcements and information regarding COVID-19?
As the college continues to follow the Frederick Community College Roadmap to Resilience and Recovery (3R Plan) and the Maryland Strong: Roadmap to Recovery, the health and safety of those returning to work and learn are foremost in our thinking.For the latest information relating to College announcements and information during this time, please visit frederick.edu/coronavirusAcademic FAQs are available at frederick.edu/remotelearning

How will my course(s) be taught?
  • Online Course (ONL):Instruction is provided entirely online. Classes do not meet at specific times.
  • Structured Remote Courses (SR): Instruction is provided entirely online. Classes do meet at specific times for online sessions. Sesssions are recorded for students unable to attend.
  • Hybrid Remote Courses (HYR): Instruction is provided primarily online. Classes meet at specific times both online and on campus. On campus meetings follow CDC guidelines and physical distancing protocols. Online sessions are recorded for students unable to attend.
  • Face to Face (F2F): Instruction is provided in person. Classes meet at specific times on campus following CDC guidelines and physical distancing protocols.
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Learning formats - where can I find updated course information?
Updates about your course are noted in individual course descriptions. Browse all courses to locate and read these detailed class descriptions to learn more. Also, feel free to reach out to a specific department noted using our Contact Us page, or call our registration office at 301-624-2888.
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Will I be expected to come to campus?
If you are in a Structured Remote or Online course, you will not be required to come to campus for class sessions. If you are in a Hybrid Remote class, you will be expected to come to campus for some specific class sessions. These sessions will be scheduled during posted course times and should be listed in your course schedule.
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What can I expect if I come to campus?
Most campus buildings, offices, and common areas will remain closed to students and there will be few reasons for students to visit campus if they are not in a Hybrid Remote or Face 2 Face class. College services will be provided in a virtual format and your instructors, advisors, and college staff are prepared to provide a high level of service remotely.

Plan to arrive on campus as close to the start of class as possible. Physical distancing protocols will be required and will include wearing facemasks and physical distancing of at least six feet will be required for all faculty, staff, students, and campus visitors. Everyone on campus will be asked to follow new signage for entering buildings and passing through hallways. Students and faculty will be asked to use college-provided hand sanitizer upon entering and exiting rooms, and learning spaces will be rearranged to comply with physical distancing guidelines.

There will not be many areas for students to wait before, between, or after classes. Physical distancing guidelines – including use of masks and hand sanitizer – will be explained and enforced, and classrooms can be occupied by no more than ten people. Your instructor may ask you to wipe down spaces or equipment before or after use. Students who willfully violate physical distancing rules may be asked to leave campus; this will be addressed as disruptive behavior under the FCC Code of Student Conduct.
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What will happen to my class if the campus re-opens?
Online classes will not require in-person attendance even if campus re-opens during the final stage of the FCC Roadmap to Resilience & Recovery plan. Structured and Hybrid Remote CEWD classes may resume in-person attendance if the campus re-opens.

What if my class includes online work but I can’t participate online?
FCC recognizes there are factors that may make it difficult or impossible for you to participate in online classwork. If you are concerned about your ability to transition to an online course and would like to discuss alternatives, immediately email assist@frederick.edu, or contact the department noted below.
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How do I drop my class(es)?
You may officially withdraw from a class by completing the Drop/Transfer Form and submitting the form or by emailing your drop request to CERequest@frederick.edu.

What kind of device or Internet connection will I need to participate in the online classwork?
You must have access to the Internet. A broadband Internet connection is preferred, but not required. We recommend that your device is current, and your software meets the necessary standards. CEWD courses will use Zoom, Blackboard, or other virtual learning platforms.
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Please reach out to the program area to learn about the online component of your class.
If your class is using Blackboard, you can verify that your device is up to date here. Also, be sure to check supported browsers, plugins and operating systems supported by Blackboard here.There is also a Tutorial online as well as a link to download the (optional) Blackboard app. Note: It will be challenging to complete some courses on a cell phone; please be in touch with your faculty member or program contact if you have any questions.
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If you have any questions, please contact us at (301) 624-2888 or email CEInfo@Frederick.edu.